Return & Refund Policy
Last Updated: August 12, 2026
At REBELLION, we want you to be satisfied with your purchase. Please review the following Return & Refund Policy before placing your order.
1. Return Eligibility
Returns are accepted only at the time of delivery and in the presence of the delivery person if:
- The product is damaged or defective.
- The wrong product or item has been delivered.
Customers are requested to carefully check the product before accepting the delivery.
Once the order has been accepted from the delivery person, return requests for damage or incorrect items may not be accepted.
2. Return Conditions
To be eligible for a return:
- The product must be unused and unworn.
- The product must be in its original condition.
- Original packaging, tags, and accessories should be retained where applicable.
- The return must be reported at the time of delivery.
Products that have been worn, washed, altered, damaged after delivery, or otherwise used may not be eligible for return.
3. Customized Products
Customized and specially made products are non-refundable and non-returnable, except when the product is defective, damaged, or incorrectly produced due to an error on our part.
4. Refund Policy
If a return is approved, the refund will be processed within 7–10 working days after the returned product has been received and inspected.
The refund will generally be issued through the original payment method or another payment method agreed upon with the customer.
Please note that the time required for the refund to appear in your account may vary depending on the payment provider or financial institution.
5. Wrong or Damaged Products
If you receive a wrong or damaged product, please:
- Inform the delivery person immediately.
- Do not use or wash the product.
- Keep the product and original packaging intact.
- Contact REBELLION as soon as possible with your order details and, where applicable, photographs of the issue.
After verification, we will arrange the appropriate replacement or refund.
6. Exchange
Exchange requests are subject to product availability and our return conditions.
For size-related exchanges, the product must be unused, unworn, and in its original condition. Additional delivery or exchange charges may apply where applicable.
7. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Used or worn products
- Washed products
- Products altered or damaged by the customer
- Customized products, except in cases of defect or our error
- Products returned without the original condition or packaging where required
*We reserve the right to review each return or refund request and determine eligibility according to this policy.*